Warranty & Return

Welcome to EBL's Warranty and Refund Policy page, where you can email us directly if you encounter any quality-related problems after purchasing EBL products. We apologize in advance for any inconvenience your purchase of EBL products may cause.

If your product is defective during the warranty period, please contact us by mail and let us know what we can do to help you.

We will take care of all quality-related issues and offer a REPLACEMENT or FULL REFUND, including the return shipping costs.

Please note that this page is for products purchased through eblofficial.co.uk. For products purchased through the EBL store on sites such as eBay and Amazon or from EBL's authorized distributors, please contact them directly.

Warranty Period

All products purchased from EBL are guaranteed with a 12-month hassle-free warranty. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser.

Valid Proof of Purchase

A sales receipt from the consumer's first purchase, or other reasonable proof, is required in order to confirm the start date of the warranty period. Please provide both of the following vouchers when processing warranty claims:

  1. Provided order number from eblofficial.co.uk.
  2. The email or phone number or name used to place the order.

Limited to Original Consumer Buyer

The warranty on EBL's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

Warranty excludes:

  • Products without sufficient proof of purchase.
  • Damage caused by misuse the faulty parts.(including static discharge).
  • Improper installation.
  • Damaged by yourself.
  • Purchase the product by mistake.
  • Neglect, accident or modification, which have been soldered or altered during assembly.
  • Complimentary products.

How to claim warranty?

To obtain warranty service, please contact our customer service team at service@eblofficial.co.uk.

Exchange

EBL will replace any EBL product that fails to operate within the applicable warranty period due to defect in workmanship or material. The replacement product assumes the remaining warranty period of the original product.

Refund

We offer a 30 day hassle-free money back guarantee on items purchased directly from eblofficial.co.uk. (We only provide prepaid return label for quality problem products. Other than that, customers need to pay for the return shipping fee.) If for any reason you are not satisfied and would like to return an item, please let us know within 30 days.

Refunds can only be issued to the original payment method and cannot be issued to other cards or bank accounts. Refunds will be processed within 3-5 business days, and refunds generally take 10-15 business days to be returned to the original payment method.

There are certain situations where only partial refunds are granted:

  • Products with missing parts that do not affect normal use.
  • Products that cannot be replaced and have quality problems in part.

Return shipping costs should be paid by the customer in the following situations:

  • Purchase the product by mistake.
  • Usage of product contrary to its stated instructions.
  • Returning products without any proven defect.
  • Removal of identification labels such as, but not limited to, the original label, patent, serial number, or trade dress.
  • Damage caused by improper storage, abuse or user error.
  • Neglect, accident or modification, which have been soldered or altered during assembly.

Late or Missing Refunds

If you haven't received your refund, first check your bank account again. If payment was made by credit card, we will refund the money to your account once we receive the product. Please allow 10-15 business days for the credit to be applied to your credit card or original payment method.
Then contact your credit card company, it may take some time for your refund to be officially posted. Next contact your bank. There is usually some processing time before the refund is credited. If you have done all of this and you still have not received your refund, please contact us at service@eblofficial.co.uk.

How do I return an item?

  • Get in touch with us and start the return process within 30 days of the original shipping date.
  • Provide proof of purchase from eblofficial.co.uk (either the email address, phone number used to register, or order number).
  • The product should be returned in its original packaging, unused, and in the same condition as the item you received.
  • Refunds will be processed within 3-5 business days after we confirm receipt of your returned items at our warehouse.